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GLOSSARY
ON GRAJ.

Glossary on the GRAJ protocol. One fee. 195 countries. Join the protocol.

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GLOSSARY

THE WORDS
NOBODY TAUGHT YOU.

A first-time brand is told to send a linesheet with net-60 and a case pack, asked for a resale certificate they have never heard of, then hit with a chargeback for a deduction nobody explained. None of it is difficult. All of it is assumed — and assumed knowledge is a gate.

87 terms, every one used somewhere on this protocol. Each says what it means and what goes wrong — the second part being the reason it was worth writing down.

7 categories
Roles (14)
Operator
Anyone with an account on the protocol. Every brand, rep, buyer, shipper and funder is an operator; the role decides what they see and what they can do, not whether they belong.
See also: Role · Handle
Role
Which of the eleven kinds of work you do: brand, rep, buyer, distributor, merchandiser, marketer, manufacturer, shipper, storer, supplier or funder. Your role decides your dashboard, your agent and the tabs you get.
What goes wrong: A role is not a permission tier. A shipper is not a lesser brand — the roles are different work, not different rank, and value earned in any of them counts the same.
Seller
An independent sales representative who sells a brand's line to retail buyers and earns commission on what they write. On this protocol a rep owns the accounts they open.
What goes wrong: In the old model the brand owns the account and the rep is replaceable. Account ownership is what makes the difference between commission and a residual, and it is the single most valuable thing a rep has.
See also: Commission · Residual · Account ownership
Buyer
The person purchasing wholesale for a store, chain or platform. They write orders, hold terms and — in the US — file the resale certificate that makes the purchase tax-exempt.
See also: Resale certificate · Net terms
Distributor
Buys inventory outright and resells it into a territory or channel the brand does not reach. Takes ownership and takes the risk, which is what distinguishes them from a rep.
See also: Seller · Consignment
Merchandiser
Works the shelf: resets, planograms, replenishment and making sure the product on the floor matches what was sold in. Usually paid per visit or per store.
What goes wrong: The work is invisible in most systems, so it is the first thing cut and the last thing credited. Logging visits is what turns it into a record somebody can be paid and re-hired on.
Funder
Provides capital against orders, inventory or receivables — a line of credit, purchase-order finance or factoring — rather than buying anything.
See also: Factoring · Covenant
Account ownership
Which operator opened a retail account and is credited for what it buys. On this protocol it is recorded, so the person who did the work keeps the relationship.
What goes wrong: Ownership is the thing quietly reassigned when a rep is let go. Recording it — with the date and the originator — is what makes a residual enforceable rather than a promise.
See also: Residual · Seller
Brand
The operator that owns a product and its catalog: sets the wholesale price, the MOQ, the case pack and the MAP, and is paid at settlement for what buyers order.
What goes wrong: On most platforms the brand pays to be seen — listing fees, ad placement, a percentage that climbs with volume. Here the brand pays 5% of a settled order and nothing to exist.
See also: Linesheet · MOQ · MAP · Open →
Manufacturer
Produces goods for brands — co-packing, private label, contract runs — and sells production capacity rather than finished product of its own.
What goes wrong: The specification is the contract. A run that matches a sample nobody wrote down is a dispute with no document to settle it.
See also: Co-pack · Private label · Lead time · Open →
Marketer
Drives demand for brands — campaigns, creator programmes, retail execution — and is paid on retainer or on performance.
What goes wrong: Performance pay only works when the performance is measured against real orders, not against impressions. Sell-through is the number, and it has to be visible to both sides.
See also: Sell-through · Open →
Shipper
Moves freight between brands, distributors and buyers: lanes, rates, capacity and the documents that prove what was handed over.
What goes wrong: Freight is a business of authority and insurance. Who is legally allowed to carry the goods and who covers them in transit is decided before the truck moves, or it is decided by a lawyer afterwards.
See also: Incoterms · ASN · FOB · Open →
Storer
Provides warehouse space and fulfilment — receiving, storing, picking, packing and shipping on another operator's behalf. The role a 3PL plays.
What goes wrong: Stock held in a warehouse creates tax nexus in most US states, for the brand that owns it, in a state it may never have visited.
See also: 3PL · Nexus · Open →
Supplier
Provides raw materials, ingredients or components upstream of manufacturers and brands.
What goes wrong: A supplier's lead time sits underneath every promise a brand makes to a buyer. A ship date given before the supplier confirmed theirs is a guess presented as a commitment.
See also: Lead time · Manufacturer · Open →
Orders & terms (16)
Net terms
Payment due a set number of days after invoice — net 30, net 60, net 90. The brand ships now and is paid later.
What goes wrong: The clock usually starts at INVOICE, not delivery. A shipment that takes three weeks turns net 60 into net 39 of actual float, and nobody tells you — it just arrives as a cash-flow problem.
See also: Factoring · Purchase order
MOQ
Minimum order quantity — the smallest order a brand will accept, per style, per order or per delivery.
What goes wrong: An MOQ set per STYLE and an MOQ set per ORDER are wildly different asks, and the difference is rarely written down. A buyer who agreed to one and is held to the other has a dispute on their first order.
Case pack
How many units come in one sealed case. Orders are usually written in cases, not units.
What goes wrong: A buyer who orders "12" and receives twelve CASES has an inventory problem and a cash problem in the same delivery. Every quantity on an order should say which unit it is counting.
Purchase order
The buyer's formal commitment to buy: what, how many, at what price, delivered when and where. Abbreviated PO.
What goes wrong: A PO is a contract, not a request. Shipping something that differs from it — a substitution, a short ship, an early delivery — is what a deduction is taken against later.
See also: Deduction · Substitution
Deduction
Money a retailer withholds from an invoice for something they say went wrong: a late delivery, a short ship, a damaged case, a missing label.
What goes wrong: Deductions are the quiet margin killer, because each one is too small to fight and they never stop. The defence is evidence at the time — the PO, the ASN, the delivery receipt — not an argument six months later.
See also: Chargeback · Purchase order
Chargeback
In wholesale, a penalty a retailer charges for breaking their routing or compliance rules. In payments the same word means something else entirely — a consumer disputing a card charge.
What goes wrong: The two meanings collide constantly. A retail chargeback is a compliance fine; a card chargeback is a reversed payment with a bank behind it. Confusing them in a conversation about money wastes an hour every time.
Substitution
Shipping something other than exactly what the purchase order asked for — a different size, colour or pack — usually because the ordered item is short.
What goes wrong: An unapproved substitution is a deduction waiting to happen, however reasonable it looked in the warehouse. The buyer agreed to a specific line on a specific PO, and "we sent something similar" is the definition of not that.
See also: Purchase order · Deduction
Consignment
The brand ships goods but keeps ownership until they sell. The retailer pays for what sold and returns the rest.
What goes wrong: It looks like a low-risk way in and it moves ALL the inventory risk onto the brand, who is now financing stock sitting on somebody else's shelf. It is a cash-flow decision, not a sales decision.
Sell-through
The share of delivered units that actually sold, over a period. Sold ÷ received.
What goes wrong: It is the only number that predicts a reorder, and most brands never see it because the retailer holds it. Asking for it in the terms — not after a bad season — is the whole game.
Trade show
An industry event where brands show their line and write orders with buyers in person. Still where a great deal of wholesale is opened.
What goes wrong: Selling at a show can create a sales-tax obligation in that state for the whole year, and the return on the booth is made in the two weeks afterwards, not at the table.
See also: Nexus · Purchase order · Open →
Fill rate
The share of an order actually shipped against what was ordered. Shipped ÷ ordered, in units or lines.
What goes wrong: A low fill rate is the deduction you have not received yet. Retailers track it, and a short ship is charged back whether or not anybody mentions it at the time.
See also: Deduction · Substitution
Lead time
The time between placing an order and receiving it. It sets when you must reorder and how much stock you must hold in between.
What goes wrong: Lead time is quoted by the supplier and paid for by you. A lead time that quietly stretches by two weeks is a stock-out that arrives as a lost account.
See also: Reorder point · MOQ · Open →
Reorder point
The inventory level at which you place the next order so it lands before you run out: daily sales × lead time, plus safety stock.
What goes wrong: It is a number, not a feeling. Reordering "when it looks low" is how the best-selling line is the one that is out.
See also: Lead time · Open →
Terms sheet
The summary of commercial terms attached to a wholesale relationship: pricing, MOQ, payment terms, MAP, freight, returns.
What goes wrong: Every term missing from it is decided later, by whoever has more leverage at that moment. The sheet exists so that neither side has to remember what was agreed.
See also: Net terms · MOQ · MAP
Territory
The geographic or account area a rep or distributor is responsible for, and is credited for orders from.
What goes wrong: Two reps who both believe an account is in their territory is a commission dispute with an honest party on each side. Territories are recorded, or they are argued.
See also: Account ownership · Commission · Open →
Stockist
A retailer or account that carries and sells a brand's products. A brand's stockist list is its wholesale footprint.
What goes wrong: A stockist that stopped reordering is still on the list. The list that matters is the one with the last order date on it.
See also: Buyer · Sell-through
Money (13)
Protocol fee
GRAJ takes 5% of the order and nothing else. No listing fee, no per-seat charge, no percentage that changes with volume or tenure.
What goes wrong: The fee being FIXED is the point. A rate that improves with scale is a rate that penalises exactly the operators with the least leverage.
Mission Fund
A share of every protocol fee set aside and tracked separately, funding access for operators who could not otherwise participate.
What goes wrong: It is derived from real settlements and reconciled against the ledger, not a marketing number. If the ledger and the fund disagree, the invariant check fails the deploy.
Settlement
The moment an order's money is split among everyone owed from it — the brand, the rep, any co-seller, the protocol fee and the Mission Fund — to the cent.
What goes wrong: Settlement is not payout. The split is computed and recorded when the money is collected; the transfer to a bank account happens separately and can fail on its own.
See also: Payout · Residual
Payout
The actual transfer of settled money to an operator's bank account, through Stripe.
What goes wrong: Money can be earned, settled and still not payable — a payout needs a connected account with payouts enabled. "Where is my money" is almost always an unfinished bank connection, not a missing sale.
Commission
The percentage a rep earns on orders they write, paid out of the brand's share at settlement.
See also: Residual · Seller
Residual
Ongoing earnings on an account you opened, on orders you did not personally write. It recognises that finding the account was the work.
What goes wrong: A residual only exists where the originator is recorded and is not the current owner. That is why account ownership is a field and not a handshake.
See also: Account ownership
Co-sell
Two operators splitting the credit and the commission on one order, recorded as a split rather than argued about afterwards.
What goes wrong: Undocumented co-selling is the most common cause of a commission dispute, and it is unresolvable after the fact because both people remember it differently and honestly.
Factoring
Selling your unpaid invoices to a funder at a discount to get paid now instead of in 60 days.
What goes wrong: The headline rate is per period, not per year. "2% for 30 days" is roughly 24% annualised, which is a reasonable price for solving a cash gap and a terrible one for funding growth.
See also: Net terms · Funder
Covenant
A condition attached to funding — a ratio to maintain, a minimum balance, a reporting deadline. Breaking one can make the whole facility repayable.
What goes wrong: Covenants are tested on dates nobody has in a calendar. The breach is usually noticed by the lender first, which is the worst possible order.
Contribution tier
Bronze, silver, gold, platinum, diamond or legend — computed from what an operator has actually contributed to the protocol, and used to order payouts.
What goes wrong: It is derived from the event log, never set by hand. That is deliberate: a tier somebody can award is a tier somebody can sell.
Margin vs markup
Margin is profit as a share of the selling price; markup is profit as a share of cost. A 50% markup is a 33% margin. They are never the same number.
What goes wrong: A retailer who asks for "a 50" means margin. A brand who offers "a 50" often means markup. The deal that follows is short by a third for one of them.
See also: Keystone · Open →
MSRP
Manufacturer's suggested retail price — the price a brand recommends the product sells for at retail, distinct from the wholesale price a buyer pays.
What goes wrong: It is a suggestion, legally, in most places. The instrument that governs what a retailer ADVERTISES is MAP, and the two are confused in policies constantly.
See also: MAP · Keystone · Open →
Break-even
The volume at which revenue covers cost and a product stops losing money: fixed costs ÷ (unit price − unit cost).
What goes wrong: Computed on invoice cost rather than landed cost, break-even is reached on paper months before it is reached in the bank.
See also: Landed cost · Open →
Tax (9)
Nexus
A connection to a US state strong enough to create an obligation to collect its sales tax. It comes from physical presence, inventory, employees, trade shows — or from sales volume alone.
What goes wrong: Economic nexus starts the DAY you cross the threshold, not at year end and not when you notice. Everything sold in between is tax you owed and did not collect, and it comes out of your margin because the customer is long gone.
Economic nexus threshold
The sales or transaction level at which a US state requires you to register, typically $100,000 or 200 transactions in a year.
What goes wrong: Every state sets its own, and crossing one says nothing about the next. This is the opposite of the EU, which has a single union-wide number — assuming either model in the other place is how sellers get caught.
Resale certificate
A document from a US buyer stating they are buying to resell, which makes the sale exempt from sales tax.
What goes wrong: The exemption belongs to the DOCUMENT, not to the fact that the buyer is a business. At audit the state asks the SELLER to produce it — "they told me they were a reseller" is not a defence, and neither is one that expired.
See also: Nexus
Input tax credit
How Canada handles business purchases: the buyer pays GST/HST and claims it back from the CRA on their own return, at no net cost.
What goes wrong: This is why there is no Canadian resale certificate. A US seller who charges nothing on a wholesale order into Canada because "they are a reseller" is assessed for tax they never collected — from a buyer who would not have minded paying it.
Reverse charge
How the EU handles cross-border business sales: the supply is zero-rated and the BUYER accounts for the VAT on their own return.
What goes wrong: It looks like an exemption and it is not. You must hold the buyer's VAT number, validate it, state the reverse charge on the invoice and report the sale on an EC Sales List. Zero-rating against a number that turns out to be invalid leaves YOU liable for the VAT.
See also: VAT · OSS
VAT
Value Added Tax — the consumption tax used across Europe and much of the world, charged at each step and reclaimed by businesses along the chain.
See also: Reverse charge · OSS
OSS
One Stop Shop. Once your cross-border consumer sales in the EU pass €10,000 for the year, OSS replaces a VAT registration in every member state with one quarterly return filed where you are established.
What goes wrong: That €10,000 is ONE number for the whole union, not one per country — which is exactly how it gets crossed unnoticed, because no single country's sales ever look big enough to matter.
CFDI
Mexico's mandatory electronic invoice, stamped by a SAT-authorised provider using the seller's own digital seal certificate.
What goes wrong: Without one the buyer cannot deduct the purchase or credit the IVA, which turns your invoice into a cost for them. GRAJ cannot issue one — stamping needs your private key — so it has to come from your PAC or your accountant.
Marketplace facilitator
A platform that, in some jurisdictions, must collect and remit sales tax on behalf of the sellers on it — instead of the seller doing it.
What goes wrong: Whether a given platform is one is a legal determination, not a setting. GRAJ calculates and records; who remits is flagged rather than assumed either way.
Product & catalog (12)
Linesheet
The document a buyer orders from: every style with its image, wholesale price, suggested retail, case pack, MOQ and availability.
What goes wrong: A linesheet missing case pack or ship dates generates a week of email per order. Everything the buyer needs to decide should be on it, because everything missing becomes a question.
Keystone
Retail pricing at double the wholesale cost — a 50% margin. The traditional default in most categories.
What goes wrong: A wholesale price set without knowing the retailer's expected margin is a price that will be rejected for a reason nobody says out loud.
MAP
Minimum advertised price — the lowest price a retailer may ADVERTISE your product at. It governs advertising, not the sale itself.
What goes wrong: MAP and minimum resale price are different things with different legal treatment, and using them interchangeably in a policy is how the policy becomes unenforceable.
SKU
Stock keeping unit — the identifier for one specific sellable variant: this style, this colour, this size.
What goes wrong: A SKU that encodes meaning ("BLU-LG-24") breaks the day something changes. The identifier should be stable and the meaning should be fields.
Private label
Goods made by one party and sold under another party's brand.
What goes wrong: The terms that decide every future dispute — who owns the recipe or pattern, what exclusivity was agreed, what happens at the end — belong on the agreement at the start, when both parties still want the deal.
Dead inventory
Stock that has stopped selling and is now costing money to store.
What goes wrong: The instinct is to hold for full price. The cost of holding compounds silently — storage, capital, obsolescence — and usually exceeds the discount that would have cleared it months earlier.
Wholesale
Selling goods in quantity to businesses that resell them, rather than to the person who uses them. Written in cases, priced for the retailer's margin, usually on terms.
What goes wrong: Wholesale is untaxed only with a resale certificate on file. The same unit sold to a consumer carries sales tax with no exemption at all, which is why one product cannot be both channels at once.
See also: Resale certificate · DTC · Keystone · Open →
DTC
Direct-to-consumer — selling to the end shopper at retail rather than to a business that resells. On this protocol a separate channel from the same product record, with its own price and pack.
What goes wrong: A consumer sale is always taxed, per state and per item. A brand that treats its shop as "wholesale but smaller" collects no tax on sales that required it.
See also: Wholesale · Nexus · Open →
Catalog
Every product an operator offers, with the fields a buyer decides from. The wholesale slice of it is presented as a linesheet.
What goes wrong: Every field missing from the catalog becomes an email. A complete catalog closes orders that a beautiful incomplete one does not.
See also: Linesheet · SKU · Open →
Assortment
The specific mix of products a buyer or merchandiser selects to carry — the curated range that reaches one account or one market.
What goes wrong: An assortment chosen without sell-through data is chosen on taste. The reorder tells you whether the taste was right, six months later.
See also: Sell-through · Merchandiser
UPC / GTIN
The barcode identifiers for a product. A UPC is the familiar 12-digit retail barcode; a GTIN is the global family it belongs to. Required by most retail and logistics systems.
What goes wrong: A barcode that encodes a variant the SKU does not, or a check digit computed by hand, is a carton a scanner rejects at the dock — and a chargeback for the rejection.
See also: SKU · ASN · Open →
Co-pack
Contract packing: a third party fills, assembles or packages your product. Often the same relationship as contract manufacturing, and priced per run.
What goes wrong: The co-packer holds your formula, your packaging and your minimum. What happens to each when the relationship ends belongs in the agreement at the start.
See also: Manufacturer · Private label · MOQ · Open →
Logistics (8)
3PL
Third-party logistics — a company that stores your inventory and ships your orders for you.
What goes wrong: Stock sitting in a warehouse you do not own still creates tax nexus in most US states. Sellers routinely discover obligations in states they have never visited and never chose.
See also: Nexus
Landed cost
What a unit actually costs you delivered: goods, freight, duty, insurance, handling and fees — not just the invoice price.
What goes wrong: Margin computed on invoice price rather than landed cost is the most common way a profitable-looking line loses money on every unit.
Incoterms
Standard three-letter codes — FOB, DDP, EXW — that fix exactly where the seller's responsibility, cost and risk end and the buyer's begin.
What goes wrong: Agreeing a price without an Incoterm is agreeing a number without saying what it includes. DDP and EXW on the same goods can differ by a third.
ASN
Advance shipping notice — the message telling a retailer exactly what is arriving, in which cartons, before it lands.
What goes wrong: A missing or wrong ASN is one of the most common triggers for a retail chargeback, and one of the easiest to get right.
See also: Chargeback
Drop-ship
The brand ships directly to the end customer on the retailer's behalf; the retailer never holds the stock.
What goes wrong: It changes who the customer is for tax purposes and who is responsible when a delivery fails. Both are worth settling before the first order, not during the first complaint.
FOB
Free on board — the Incoterm naming the point where cost and risk pass from seller to buyer. FOB origin and FOB destination put freight, and the loss of a damaged pallet, on different parties.
What goes wrong: "FOB" without a place after it is not a term. The word that follows it decides who is paying for the truck.
See also: Incoterms · Landed cost
EDI
Electronic Data Interchange — the decades-old, rigidly formatted standard large retailers use to exchange purchase orders, shipping notices and invoices with suppliers.
What goes wrong: Most major retailers will not onboard a supplier without it, and a malformed 856 (the ASN) is one of the most common chargebacks there is.
See also: ASN · Chargeback · Open →
Fulfillment
Turning an order into a delivered shipment: pick, pack, label, ship, and prove it arrived.
What goes wrong: An order is not fulfilled when it leaves the building. It is fulfilled when there is evidence it arrived — a signature, a photo, a confirmation — because that evidence is what a deduction is argued against.
See also: Storer · Drop-ship · ASN
Protocol (15)
Handle
Your permanent address on the protocol — getreadyandjump.com/yourname. It is how your storefront, catalog and profile are reached.
What goes wrong: It is an identity, not a username. Changing it breaks every link anyone has ever shared to you.
Event log
The append-only record of everything that happened on the protocol. Entries are added, never edited or deleted.
What goes wrong: Append-only is what makes a record worth anything. A history that can be corrected is a history that can be corrected in somebody's favour.
GRAJ Score
A measure of what an operator has actually contributed — orders, introductions, work completed, disputes resolved — computed from the event log.
What goes wrong: It is derived, never assigned. Nobody can be given a score, which is the only reason it means anything. It is not a credit score: whether an operator pays is the Trade credit score, computed separately.
See also: Trade credit score · Open →
Letter of credit
A bank's undertaking to pay an exporter against documents that conform to the credit — payment secured before shipment and released on performance rather than on trust.
What goes wrong: GRAJ is not a bank and issues none. The job it does for a seller is done here by escrow: the buyer pays in first, and held money moves only when it was collected, not refunded, delivered and not disputed.
See also: Trade credit insurance · Open →
Trade credit insurance
A policy an operator holds with their own insurer that pays when a buyer does not; recorded on the protocol so the covered and uncovered share of what they are owed is measured against it.
What goes wrong: GRAJ does not sell, quote or arrange it. Cover is bounded by the exposure, not the limit — a $1m policy over a $45k book covers $45k — and only a policy recorded as trade credit counts.
See also: Trade credit score · Net terms · Open →
Trade credit score
What an operator's own payment record says about the terms they have earned: what they bought in the last twelve months, how often they paid, open disputes, and what they owe on terms — computed from orders they bought, never from the GRAJ Score.
What goes wrong: It is an estimate, not an offer of credit; each brand decides the days and limit it grants. And it is separate from the GRAJ Score: neither number is an input to the other, so contributing more does not raise it and paying late does not lower your standing.
See also: GRAJ Score · Net terms · Open →
Agent
The named AI assistant for each role — Marcus for brands, Camila for reps, Li for buyers, and so on. Twelve of them, one per role plus Raj for admin.
What goes wrong: Agents enhance the work; they do not do it and they do not take the value. A person does the work and keeps what it earns.
Verification
Confirming an operator is who they say they are, at the level a given action requires.
What goes wrong: Nobody approves their own verification, including administrators. A check the subject can pass by asserting it is not a check.
Protocol
GRAJ itself: open, universal, wholesale-first commerce infrastructure — shared rails with one fee and one identity that every role builds on, rather than a marketplace that owns the customer.
What goes wrong: A marketplace ranks you and rents you the customer. A protocol applies the same rule to everyone and lets you leave with your records. The difference is who owns the relationship.
See also: Protocol fee · Event log · Handle · Open →
Commerce Passport
An operator's portable commercial identity: GRAJ Score, transaction history, certifications and pioneer status, carried across roles and markets.
What goes wrong: Reputation on a platform belongs to the platform. A passport exists so that fifteen years of paying on time does not start from zero at the next supplier.
See also: GRAJ Score · Contribution tier · Verification · Open →
Protocol Pioneer
One of the first 5,000 operators on the protocol worldwide, regardless of city. A permanent, numbered badge that cannot be bought or transferred.
What goes wrong: It is claimed by completing onboarding, not by signing up. An account that stopped at the role picker holds no number.
See also: City Pioneer · Open →
City Pioneer
One of the first operators of a given role in a launched market — 50 to 500 seats per role per city. Numbered, permanent, and held alongside a Protocol Pioneer badge.
What goes wrong: Seats exist only in a market that has activated. In a designated market you are bookmarked and convert, first-come, the day it opens.
See also: Protocol Pioneer · Open →
Anchored ledger
The append-only record of protocol activity, hashed in batches into a Merkle tree and anchored to Bitcoin, so any record can be proven to have existed at a point in time without trusting GRAJ.
What goes wrong: The proof is only as good as the anchor. A record that has not yet been anchored can be shown to exist now; it cannot yet be shown to have existed then.
See also: Event log · OpenTimestamps · Open →
OpenTimestamps
The open standard used to anchor ledger records to the Bitcoin blockchain, producing an independently verifiable proof-of-existence timestamp.
What goes wrong: It proves a hash existed at a time. It proves nothing about whether what was hashed was true — that is what the invariants are for.
See also: Anchored ledger · Verification · Open →
Handoff
One role's agent passing a conversation to another's when the task crosses roles — a brand's Marcus handing a freight question to the shipper's Harper.
What goes wrong: An agent that answers outside its role is guessing in a confident voice. The handoff exists so the answer comes from the agent with the data.
See also: Agent · Open →
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