Shipping something other than exactly what the purchase order asked for — a different size, colour or pack — usually because the ordered item is short.
Shipping something other than exactly what the purchase order asked for — a different size, colour or pack — usually because the ordered item is short.
An unapproved substitution is a deduction waiting to happen, however reasonable it looked in the warehouse. The buyer agreed to a specific line on a specific PO, and "we sent something similar" is the definition of not that.
Every term here is one the protocol actually uses, defined for somebody who was never taught it — with the part that usually goes wrong. All terms →