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Account ownership.

Which operator opened a retail account and is credited for what it buys. On this protocol it is recorded, so the person who did the work keeps the relationship.

What it means

Which operator opened a retail account and is credited for what it buys. On this protocol it is recorded, so the person who did the work keeps the relationship.

What goes wrong

Ownership is the thing quietly reassigned when a rep is let go. Recording it — with the date and the originator — is what makes a residual enforceable rather than a promise.

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Every term here is one the protocol actually uses, defined for somebody who was never taught it — with the part that usually goes wrong. All terms →