Conversation Hub on the GRAJ protocol. One fee. 195 countries. Join the protocol.
Commerce conversations live in email, WhatsApp, SMS and a phone call nobody wrote down, and the record of what was agreed is scattered across all of them. When a dispute arrives, reconstructing it is the actual work.
A message about an order is only useful next to the order. Split across channels, each thread is a fragment nobody can assemble, and the assembly happens under time pressure when it matters.
A buyer who uses WhatsApp is not switching. Anything that requires everyone to adopt a new tool has already failed, so the useful version brings the messages to the record rather than the people to the app.
A thread anchored to an order or an account keeps its meaning after the people change jobs. Conversations attached only to individuals leave with them.
Designed, not built. Messaging exists between operators and every message is an event; multi-channel consolidation is not built and would depend on per-channel arrangements rather than only on code.