Deductions Chargebacks on the GRAJ protocol. One fee. 195 countries. Join the protocol.
This is where wholesale margin quietly goes. Each deduction is small enough not to be worth fighting and they never stop, so a brand can lose several points of margin a year to a process it never disputed once.
A retail chargeback is a compliance penalty for breaking routing or labelling rules. A card chargeback is a consumer disputing a payment with their bank. They share nothing except the word, and conflating them wastes an hour in every conversation about money.
Almost all of it is process rather than product. Late delivery, short shipment, wrong carton labels, a missing or incorrect ASN, an unapproved substitution, an early delivery — each with a published fee in the retailer's vendor guide.
Disputing a deduction six months later means reconstructing what happened from memory against a retailer with a system. The PO, the ASN, the packing list and the signed delivery receipt, kept at the time, are the only things that win.
Deductions netted off an invoice disappear into "we got paid less". Recording each one against its order and its reason turns an invisible leak into a number you can take to the retailer — which is the only conversation that changes it.