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Delivery

HOW GOODS
GET THERE.

Reference

The delivery method is a commercial decision disguised as an operational one. It sets the cost, the speed, who carries the risk in transit and who is responsible when something does not arrive — and it is usually chosen by default rather than decided.

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What to know
The methods, and what each is actually for
Each suits a different combination of value, volume and urgency. Choosing on price alone reliably produces the wrong one.
  • Parcel — small, frequent, trackable, expensive per unit
  • LTL — pallets sharing a truck; slower, with more handling
  • FTL — a dedicated truck; fastest and least handled once it is full
  • Air — fast and priced by volumetric weight, which is rarely what you expect
  • Ocean — cheapest per unit and measured in weeks, not days
Volumetric weight decides air freight cost
Air freight is charged on the greater of actual and volumetric weight. Light bulky goods are priced on the space they occupy, which is how a shipment that weighs very little produces a bill that does not.
Delivery terms set who bears what
The Incoterm decides where risk and cost pass. Agreeing a price without agreeing a term is agreeing a number without saying what it covers.
The last mile is most of the failure
Long-haul legs are reliable. Failed deliveries, access problems and appointment windows cluster at the end, which is where a delivery is judged.
Saturday and Sunday delivery is a record, not a promise
On the brand shipping tab each carrier shows how many of your own parcels it actually delivered on a weekend, judged in your timezone. GRAJ holds no carrier rate card, so weekend options by carrier are measured from what happened rather than read off one.
Where to go next
THE LAST MILE.
The long-haul leg of a shipment is the reliable part.
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AIR FREIGHT, AND WHAT IT ACTUALLY COSTS.
Air freight is bought for speed and priced on space.
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DECIDING HOW TO SHIP IT.
Most shipping decisions are made once and then repeated by habit, which is how a brand ends up paying parcel rates for pallet volumes.
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SELLING ACROSS A BORDER.
A cross-border sale is a domestic sale with four extra questions attached, and they are answered in a fixed order.
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