Section 1
Notice period
None. You can export everything at any time, as often as you like, and close your account whenever you choose. There is no contract term, no minimum period and no notice to give.
Section 2
Switching charges
None. No switching charge applies: GRAJ charges nothing to export your data, to move it to another provider or to close your account, and nothing GRAJ charges is tied to leaving.
Section 3
What is exported
Everything below, from Exports → Everything in your account, in one file, as often as you like. Each kind of record is a JSON file and a CSV file; every row you are a party to is included.
- Business profile. Your business as GRAJ holds it: name, legal name, handle, contact details, addresses and what you told the protocol about yourself.
- Tax and legal identity. Your VAT position, VAT number, legal form, registration and the legal notice you publish.
- Products. Your whole catalog, every status: names, SKUs, barcodes, prices, costs, stock, pack sizes and descriptions.
- Price lists. The price lists you keep for groups of customers.
- Customers. Your customer book: names, companies, emails, phones and delivery addresses.
- Orders you sold. Every order you are the seller on, with its status, money, buyer and delivery.
- Orders you bought. Every order placed to an email you have proved is yours, or by you as a person.
- Order lines. Every line of every order for your goods: product, SKU, quantity, unit price and line total.
- Consumer orders. Orders consumers placed in your shop.
- Settlements. What each order paid out and to whom — yours as the brand, or as the seller on it.
- Payouts. Money sent to you, with the rail it went out on.
- Ledger. Every ledger entry on your account: account, direction, amount, currency and what it refers to.
- Invoices issued. Every invoice issued in your numbered series, with the whole document as it was issued.
- Credit notes issued. Every credit note or corrective invoice you issued, with the invoice it corrects.
- Shipments. Every parcel raised against your orders or carried by you, with carrier, service, tracking and addresses.
- Seller agreements. The commission agreements you are a party to, with their full text and signatures.
- Wholesale accounts. Buyers who asked to trade with you, and what you decided.
- Returns against your orders. Every return filed against an order you sold.
- Returns you filed. Every return you filed as a buyer.
- Saved addresses. The delivery addresses you saved, with their directions.
- Documents. The documents you uploaded — their names, types, dates and verification. The files themselves stay in storage.
- Messages. Every direct message you sent or received.
- Notifications. Everything GRAJ told you, and whether you read it.
- Activity log. Your account's append-only activity log, with each entry's position and hash in the chain.
One ZIP file: a JSON file and a CSV file for each kind of record, and a manifest.json giving each file's row count and SHA-256 so anybody can check nothing was changed. JSON keeps every field as stored; CSV opens in any spreadsheet.
Section 4
What is not in the export, and why
- The contents of uploaded files. Documents and images are listed with their storage path, but the files themselves are kept in file storage and are not copied into the archive. Each one opens from the page it was uploaded on.
- Other participants' private records. An order, settlement or message appears because you are a party to it. Records you are not a party to are never in your export.
- Bank account and payment-card numbers. Left out on purpose, so an archive that goes astray cannot carry them. Payouts and saved cards are handled by the payment provider, which you can ask for its own records.
- The protocol's source code. The repository is private today and carries no open-source license; opening it is the founder's decision (roadmap 931).
Section 5
Closing your account
Close your account under Settings → Security → Leave the protocol. It happens at once, with no reviewer and no waiting period. The one thing that stops it is money still owed between you and another participant — the screen names each balance, and you can close as soon as it is settled.
Orders, settlements, invoices, credit notes, ledger entries, refunds, payouts and disputes stay after you close, because they are the other party's records too and the tax trail. Your own profile is anonymized: your name, email, handle, phone, addresses and uploaded documents are removed.
Section 6
Help
Exporting is self-service and needs nobody's approval. If a section will not export, contact GRAJ through Support and say which one.
