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HOW TO FIND
A SALES REP.

Where reps are, what to ask, and the six terms to write down before the first order.

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Guide

HOW TO FIND
A SALES REP FOR YOUR BRAND.

Reference

An independent sales rep is the fastest way for a small brand to reach retail buyers it has no relationship with. The search for one fails in a predictable way: brands look for "a rep" instead of a rep who already calls on the stores they want, and they agree terms in a phone call that nobody wrote down. This is the order that works.

Decide what a rep is for before you look for one

A rep sells your line into accounts and gets paid a percentage of what ships. That is the whole job. If what you actually need is somebody to build your linesheet, run your social media or manage your shipping, a rep will not do it and will resent being asked. Write down the accounts you want opened, by name where you can, and the territory they sit in. A rep who already walks into those doors is worth ten who do not.

  • List the twenty stores you most want, by name and city
  • Decide the territory: a state, a metro, a channel like gift or grocery
  • Know your wholesale price, MOQ and case pack before the first conversation
  • Have a linesheet a buyer can order from, or the rep has nothing to sell

Where reps actually are

Reps cluster around the buyers they already sell to. Trade shows and merchandise marts are where most brands meet them, because a rep's showroom is in the mart and their buyers walk the show. Rep groups and agencies list their lines and territories publicly. And on the protocol, a rep has a profile that says which brands they carry, which accounts they have opened and which market they work.

  • Merchandise marts: Atlanta, Dallas, Las Vegas, Chicago, New York, Los Angeles
  • Trade shows in your category, where reps walk the floor looking for lines
  • Rep groups and agencies, which publish their territories and current lines
  • Ask the buyers you already have who calls on them, and who they trust

What to ask, and what the answer tells you

Ask which accounts they call on, how often, and which of their current lines are closest to yours. A rep with a competing line will not push yours. Ask how they get paid on reorders they did not personally write, because that answer tells you whether they think in accounts or in orders. Ask for two brands they represent and call them.

  • Which accounts do you call on, and how often?
  • Which lines do you carry now, and is any of them competitive with mine?
  • How are you paid on reorders?
  • Who can I call who works with you today?

Put the terms in writing before the first order

Commission rate, what it is paid on, when it is paid, who owns the account, what happens on termination and how long a rep is paid on accounts they opened after they leave. Every rep dispute in wholesale is one of those six things, and every one of them is cheap to settle at the start and expensive to settle after money has arrived. On the protocol the agreement is recorded, the commission is computed at settlement, and account ownership is a field rather than a memory.

  • Commission rate and what it applies to (net of discounts and freight, usually)
  • When commission is paid: on shipment, on payment, or on settlement
  • Who owns each account, and the residual on accounts the rep opened
  • Notice period and what happens to open orders on termination
Where to go next
/seller/brand/guides/building-rep-network/guides/how-much-do-wholesale-sales-reps-charge/markets/discovery/tools/commission-calculator
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